IBM Succes Story

Travel and Transportation

 

                                                                                                                                                                                           

Perjalanan dan transportasi perusahaan perlu memanfaatkan metode untuk memotong biaya sambil
mencari cara untuk meningkatkan pendapatan. BPM, SOA dan dapat memberikan efisiensi biaya dan
solusi gesit untuk membantu dengan kepuasan pelanggan dan pertumbuhan pendapatan retensi
peluang dan biaya operasional meningkat.

IBM membantu pelanggan perjalanan dan transportasi di seluruh dunia dalam membangun lebih lincah
solusi yang mempercepat waktu untuk memasarkan dan mengaktifkan layanan ditingkatkan untuk Anda
pelanggan. WebSphere solusi untuk perjalanan dan transportasi membantu meningkatkan
loyalitas pelanggan dan pendapatan sekaligus mengurangi biaya melalui otomatisasi proses dan
lebih efisien manajemen aset.

Perusahaan bekerja sama dengan IBM untuk melaksanakan WebSphere ILOG JRules bisnis
Aturan sistem manajemen (BRMS), yang memungkinkan tim bisnis untuk lebih mudah
memelihara dan menyebarkan logika pengambilan keputusan yang kompleks dan mencapai skalabilitas untuk anggotanya
pemberitahuan program.

Sebuah pertukaran properti dan perusahaan rental menyediakan pertukaran liburan
dan jasa perjalanan untuk bisnis dan konsumen, program pertukaran;
dan liburan, mulai dari apartemen kota ke cottage negara
dan villa. Hal ini juga menyediakan konsultasi, penelitian, manajemen aset, dan
turnkey solusi dan layanan.
menantang
Dengan lebih dari 3 juta baris kode di kompleks warisan 35-tahun
sistem mainframe, pertukaran properti dan perusahaan rental ditemukan
sendiri menghadapi beberapa masalah bisnis penting. Perusahaan tidak bisa
merespon kebutuhan pasar yang terus berubah secara real time atau mudah mengakses
yang banyak aturan yang berkaitan dengan penggunaan properti, harga atau masalah lainnya.
Akibatnya, kepuasan anggota menderita dan kelompok dipaksa untuk
mempertahankan call center mahal melalui mana 90 persen dari liburan
pertukaran dan penyewaan berlangsung. Sistem ini juga membatasi mode
anggota pemberitahuan, pendapatan mengancam dengan mempengaruhi keanggotaan

Solution

The company sought to revamp its legacy system by moving to a Service

Oriented Architecture (SOA). The company worked with IBM to

implement the WebSphere ILOG JRules business rule management

system (BRMS), allowing its business team to more easily maintain and

deploy complex decision logic and achieving scalability for its member

notification program.

The company chose to create an Enhanced Search application with

the JRules BRMS as the back-end platform managing all the timeshare

rules. The new SOA platform features one central exchange

platform and more than six services, including pricing and member

communications services. The rules can now be written by business

analysts, changed in real time and easily searched and monitored by

the business teams. The company was also able to shift support from

its costly call center to the more affordable web channel.

Benefits

• Support for more than one membership delivery mechanism increases

revenue opportunities around membership and exchange fees

• Capability for business teams to maintain rules reduces IT overhead

• Improved member satisfaction through improved searchability across

its network of affiliate properties and reduced failed searches

• Ability to change the rules in real time and respond to market changes

in hours or days instead of weeks or months

• Decreased mainframe utilization costs—70 percent overall decrease

and 98 percent decrease related to web channel shift

 Business need:

North America’s third largest logistics

company, this transport services

company supplements or fully

supports the transportation needs of

customers in a wide variety of

industries. Operating out of more

than 300 sites, the company

depends heavily on their IT systems

to meet contracts. To bring

coherence to its billing and payroll

systems, the company decided to

centralize the contract management

systems used by its Dedicated

Contract Services Division and

support them with powerful software

for implementing policies.

 Solution:

With operations spanning the United

States, Canada and Mexico and

customers like Wal-Mart, Ford and

Procter & Gamble, this transport

services company’s billing and

payroll systems were becoming

increasingly complex fast. The

solution was to centralize the

systems to ensure consistency and

compliance. This led them to IBM®

WebSphere® ILOG JRules, the top

seller in the business rule

management system (BRMS)

market. The company created a

flexible management environment

that greatly improved operations and

compliance with industry regulations

in just nine months.

 Benefits:

Besides centralized systems that are

easier to maintain, the company has

experienced benefits that include:

• Increased revenue through

billing of contractual activities

that were being missed with

manual systems

• More accurate payroll

management through

automation

• Faster billing cycles from

more comprehensive invoices

derived from rules for rate

management

• Externalized reporting of key

performance indicators time

A big plus has been the complete

acceptance of the new IT

architecture by field offices.

Centralizing and automating the

systems have reduced the workload

of site personnel. They now focus

more on logistics and have greater

confidence in meeting home-office

requirements.